UNI EN 15038 - UNI 10574 certification - Translation and interpreting services

Now than never before in a globalized economy, the companies that offer translation and interpreting services must guarantee the customer a reliable and quality service.


The UNI EN 15038 and UNI EN 10574 certifications are aimed at companies that provide services of:

  • translation
  • interpreting
  • liaison interpreting
  • simultaneous interpreting
  • consecutive interpreting
  • whispered interpreting (Chuchotage).


The reference standards applied are UNI EN 15038 and UNI 10574.
UNI EN 15038 is a European standard which defines the requirements that translation centers must comply with in the execution of the service, with specific attention paid to the modality of the proposed offer, its quality control and its traceability. .

The UNI EN 15038 standard partly retraces the procedures relating to quality control described in the ISO 9001 standard and concerns the "characteristics that TSP (Translation Service Providers) must possess with regard to human and technological resources, quality and process management , under the contractual conditions and the procedures followed in the execution of the service. "

The UNI 10574 standard is for companies that provide Interpreting Services. The certification according to this standard is intended to certify the achievement and maintenance of service quality levels in the various types of interpreting.

Much attention is paid by the Standard to the requirements of the personnel with relative training methods, to the methods of designing the service and preparing the contract and finally to the methods of supplying and controlling the service.

 Examination of the application and documentation sent by the Company, listed in the "Special rules" specific to the product to be certified. Any deficiencies and significant deviations from the requirements, found at this stage, will be communicated so that the appropriate changes can be introduced before the assessment visit is carried out. Upon request, CSI will appoint an inspector to visit the organisation to verify the conformity of the product, process or service. If the results of the visit include non-conformities or observations, a corrective action plan will be required to meet the requirements for the issue of the product certificate. After all the non-conformities that may have emerged from the assessment visit have been passed, and after the positive outcome of the laboratory tests, certification will be granted. The issue of the certificate will be followed by surveillance visits to verify that compliance is being maintained. The frequency of surveillance visits and laboratory tests, if any, is fixed by the special rules applicable. The certification shall have the validity defined in the specific special rules, on expiry the contract shall be deemed to be tacitly renewed unless terminated by one of the two contracting parties 4 (four) months before the expiry date. Improves the arrangement of organisational processes Attests to an organisation's ability to achieve and maintain stated service standards over time Increases user confidence and credibility Strengthens marketing strategies and opens the way to new markets Tool to certify, though an official recognized third-party body endorsement, that the company is compliant to the requirement... Tool to certify the capability of an organization to gain and maintain steadily, service standard declared to the public... Formal act of a third-party body that certify the conformity of the product technical reference documents, marketing deed to enhance and diversify the product... For years the training offered by IMQ group represented a point of reference for professional development and the update of freelance and employees. Second and third-party, inspections and testing: expert auditors capable to understand the situation of the company...